VoIP Services and Rates

WHAT DO YOU NEED?

Phone Lines Toll Free Numbers International Numbers Call Rates

At Orca we understand that traditional phone lines are expensive, so we work with companies who have existing on-site phone systems to provide them the benefit and reduced costs of the superior performance of VoIP. Even the oldest phone systems can take advantage of VoIP using a adapter device.

VoIP Trunk-Lines provide our clients with:

Reduced cost: typically 30-50% cost reduction
Scalability: additional phone lines and phone numbers can be added or removed at any time within minutes.
Flexibility: with no need for physical phone lines, things like office moves become much easier.
Reliability: even if your Internet connection fails all calls can be automatically re-directed to another office or mobile.

Trunk lines are purchased according to call capacity and are charged @ $10pm per line/phone call.

An unlimited number of lines can be purchased where the only limitation is the capacity of the internet connection being used. Each call uses up to 100Kbit/s, so on a 10Mbit/s Internet connection we will support up to 100 calls at once. Please note this connection speed is required on both upload and download basis.

We highly recommend the use of an Orca Internet connection to ensure call quality at all times. Our trunk lines can be used via any Internet connection, congestion will occur at some point on the open Internet connection between your site and Orca's data centre. The use of an Orca Internet connection removes any chance of congestion.

Take advantage of toll-free numbers from New Zealand and international locations:

Features Include

Online control panel where YOU are in control of all aspects of your 0800 service.
Connect via VoIP (SIP) Trunk to any SIP enabled PBX phone system Or simply forward calls to one or multiple phone numbers.
Setup time/day/date diversion rules delivering calls to different destinations based on the time/day of week or specific dates of the month e.g. public holidays.*
Build roster systems where staff can be designated to answer calls based on pre-programmed dates and times according to a daily/weekly/monthly roster system.*
Use live online management tools to manually update diversion destinations or who answers calls at any given time.
Predefine & prioritise important or V.I.P customers. These calls are identified by their inbound callerID and routed according to your own customised rules. Maintain and update lists of V.I.P callers online.*
Play announcements to your staff informing them of the caller and its nature before the call is answered.*
Use Geographic routing rules to divert callers to specific destinations based on their national location.*
Change call forwarding destinations to any domestic or international number land lines, mobiles or all (call forwarding charges apply).
Set-up simultaneous ringing destinations, round-robin hunt groups or call queues for inbound calls.*
Configure a digital receptionist to present callers with multiple diversion options.*
Prevent calls from being answered by mobile phone voicemail systems. This means calls can be diverted to another staff member if the first staff member is on the phone. *
Detailed & customised call reporting. Using online reporting or regular email reports, monitor any missed calls, call volumes, call sources or any other metrics your business needs to monitor.*
Choose to block or allow mobile calls, and many more...

*Requires Orca Cloud Phone system to deliver this option. Please contact us for pricing

Toll Free Numbers in all these countries

New Zealand (0800)
Australia (1800)
USA (1800 / 1888 / 1855)
UK (0800)

Using the flexibility that our international VoIP / SIP network provides, receiving calls from multiple international locations can cost the same as receiving local calls.

Inbound Call Rates (all pricing NZ$)

	From Landlines	From Mobiles	Monthly Rental	Setup Fee	Keep Existing Numbers (*porting fee applies)
NZ 0800 number	$0.05pm	$0.18pm	$10	$0	Yes
Australia 1800 number*	$0.15pm	$0.15pm	$30	$80	Yes
USA 1800 number**	$0.15pm	$0.15pm	$10	$40	Yes
UK 0800 number	$0.15pm	$0.15pm	$10	$40	Yes

** We are unable to supply new USA 1800 numbers; any new numbers will be from the 1888 and 1855 ranges. We can however port (Move) existing 1800 numbers.
(all pricing excludes GST)

We provide standard phone numbers from most international locations allowing your business to strengthen its global presence. We offer international toll free numbers from NZ, Australia, USA and the UK. No permanent address is required in these countries, we simply deliver all inbound calls to the detestation of your choice.

You can register as many phone numbers as you like, and we will deliver them via our SIP Trunk Lines with your choice of access gateways in NZ, Australia, USA or the UK. New numbers are typically available with one hour of ordering.

International DDI/DID phone number pricing:

Most International phone numbers are available @ NZ$20 per month
No Inbound call charges apply for local DID numbers. *fair usage policy applies.
VoIP trunk lines are NZ$10 per month per channel (concurrent call).

We believe our call charges are significantly lower than other providers because we send each call via the internet before sending it back onto the public telephone network. Because sending a phone call via the Internet is free, our call charges are much more reasonable.


CALL TYPES	COSTS
Within Orca	Free
Local	Free*
National	$0.05
Mobile	$0.14*

* If monthly Direct Debit payment facility and contract term used
All pricing excludes GST

Click here to download our full international calling rates:

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