Please email support@orcacom.co.nz with details of your support inquiry.
Alternatively please call +6493022800
How can I contact your accounts department?
Please email accounts@orcacom.co.nz
Where can I access billing information online?
https://billing.orcacom.co.nz/customer
Whats the address of my Cloud Phone System:
https://(your company name).orcacom.co.nz
How do I login to my Cloud Phone system portal?
Username/loginID: your extension number
Please note; for security reasons access to your Cloud Phone system is only available from approved IP addresses/locations. Typically all office locations are approved. If you would like to access the phone system from home please use a VPN to first connect to an office location. Or request your home static IP address is added to the approved list.
How do I forward calls to my mobile phone?
Step 1: Login to your Cloud Phone System portal (as above)
Step 2: Click on Features under the Extension menu heading
Step 3: Enter you mobile phone number either within the Unconditional, Unavailable, or Busy fields and tick the enable box next to the number
Step 4: Click the Update button
How do I access my voicemail
Step 1: Login to your Cloud Phone System portal (as above)
Step 2: Under the Voicemail menu heading, click on Messages. here you can access and manage any voicemails left at your extension.
How do I see how inbound phone calls are being managed by my cloud phone system?
Step 1: Login to your Cloud Phone System portal (as above)
Step 2: If you have been granted permission you will see 'Call flow' under the System menu heading. Click this.
(if your do not see the 'Call Flow' menu option & would like access please email support@orcacom.co.nz)
Step 3: Here you will see all currently active inbound call management rules.
Can I use Softphone with our Cloud Phone System?
Yes. Orca has options for Softphones on mobile and desktop platforms. Please email support@orcacom.co.nz for more details.
How do I make changes to inbound call flow rules?
Step 1: Access your Call Flow page as shown above
Step 2: You will see 'Change Switch path: To Alternate' in different parts of the call flow page. Click the 'Alternate' button to switch the currently active call flow path to the the shown alternate path.
Step 3: The Current Path field just above the alternate button will now show 'Alternate' to indicate the alternate path is now active.
Step 4: To return to the Default path simply click the 'Alternate' button once more.
If more complex call flow changes are required please simply email support@orcacom.co.nz.
How do I access the live call operator Panel for my Phone System?
Step 1: Login to your Cloud Phone System portal (as above)
Step 2: Under the Live menu heading, click on 'Operator Panel'
(if your do not see this menu option & would like access please email support@orcacom.co.nz)
How do I access call history?
Step 1: Login to your Cloud Phone System portal (as above)
Step 2: Under the Menu item Call History, click on My Calls to see call history for your extension only
Step 3: If you have been granted permission you will also see 'System' under the Call History menu heading. Here you can see system wide call history.
(if your do not see the 'System' under the Call History menu option & would like access please email support@orcacom.co.nz)
How do I access call recordings?
Step 1: Login to your Cloud Phone System portal (as above)
Step 2: Under the Menu item Call History, click on 'My Calls' to see call history for your extension only.
Step 3: If call recording is enabled you will see call recording play & download links next to each call record.
Step 4: To access system wide recordings click in 'System' under the Call history menu item. Please note you must be authorised to see this menu option.
How do I integrate my Cloud Phone System with Zoho?
Click here for: Zoho Integration help page
Do you have a demo available for Zoho Integration?